FW & Co. Medical

Privacy Policy

How we handle information shared through our website and enquiries.

Last updated: 8 September 2026

FW & Co. Medical provides procurement and supply support for surgical and dental instruments. This policy explains how we handle personal information collected through fwcomedical.com and related email, telephone and product enquiries.

1. Information we collect

When you contact us or submit a request, we collect the information you provide. This may include your name, email address, company or organization, telephone number, country, request type, product requirements and supporting documents.

Our website and hosting services may also process technical information such as IP addresses, browser details, access times and pages requested to operate and protect the website.

Please provide only information relevant to your enquiry. Do not upload patient records, personal health information, payment-card details or identification documents. If you include another person’s information, ensure you are authorized to share it.

2. How we use information

We use enquiry information to communicate with you, clarify requirements, check availability, prepare quotations and coordinate requested sourcing or sample assistance. We may also retain relevant correspondence for follow-up, resolving disputes and meeting applicable legal obligations. Technical information supports website operation, troubleshooting and protection against misuse.

Submitting an enquiry does not subscribe you to marketing. We will not use your enquiry information for marketing without separate consent.

3. Who may receive information

Information may be accessed by authorized personnel handling your request and service providers supporting our website, hosting, forms, email and records. Where needed to fulfil your request, relevant details may be shared with manufacturers or supply partners. We limit personal information shared to what is necessary and seek additional consent where required.

We may also disclose information where required or permitted by law, including to respond to a lawful request or protect against fraud or misuse.

Depending on the providers and partners involved, information may be processed outside Canada and may be accessible to authorities under the laws of those jurisdictions. You may contact us for information about the service providers involved in handling your enquiry.

4. Cookies and website preferences

Cookies are small files stored by your browser. Our website uses a cookie-preference tool. Where cookie choices are presented, you can review the information in that tool and choose whether to accept optional categories. You can also manage or delete cookies through your browser settings; disabling some cookies may affect website functions.

5. Retention and protection

We retain personal information only for as long as needed for the purposes described here, considering the status of your enquiry, related business records and applicable legal requirements. When no longer needed, it is deleted, securely disposed of or anonymized, subject to backup retention cycles and legal holds.

We use reasonable administrative and technical safeguards appropriate to the information we handle and restrict access to those who need it for their work. No internet transmission or storage system can be guaranteed completely secure.

6. Your choices and requests

You may contact us to request access to or correction of your personal information, ask about its use or disclosure, withdraw consent, or request deletion where applicable. We may need to verify your identity before acting. Legal requirements may limit what we can delete or disclose, and withdrawing consent may affect our ability to continue handling your request. We will explain applicable limitations and respond within the period required by applicable law.

7. Changes to this policy

We may update this policy as our practices change. The date above identifies the latest revision. Where required, we will provide additional notice or seek consent before using information for a new purpose.